How to Write Effective Handover Notes That Actually Get Read

A handover note bridges two shifts. When it's done well, the incoming team has everything they need to provide safe, continuous care. When it's done poorly — or not at all — things get missed, and people suffer.

The SBAR Framework

SBAR is widely used in healthcare and works brilliantly for care handovers:

• Situation — What's happening right now?
• Background — What's the context?
• Assessment — What do you think is going on?
• Recommendation — What needs to happen next?

What to Include

• Changes in condition or behaviour since last shift
• Medication changes or PRN administered
• Appointments, visits, or calls expected
• Outstanding tasks or follow-ups needed
• Any safeguarding concerns raised or ongoing
• Service user mood and wellbeing observations

What to Avoid

• Opinions without evidence ("She's being difficult")
• Assumptions about the next shift's knowledge
• Omitting negative events to "keep things positive"
• Generic summaries that don't differentiate between residents

Making Handovers Stick

The best handover notes are written during the shift, not rushed at the end. Encourage staff to jot key points as events happen, then compile them into a structured note before handover.

Disclaimer: Evidentia provides AI-assisted suggestions only and does not constitute professional or regulatory advice.